Postblazer Help Section

Welcome! If you're new to Postblazer, or just want to take a look at the software in action, the video below will show you exactly how to schedule posts and set up your social accounts in Postblazer.



Frequently Asked Questions

Creating and Scheduling Posts

  1. Visit the Social Profiles section.
  2. At the top of the screen, select the corresponding button for the social network you want to connect to.
  3. If you are prompted with a dialog to accept permissions, opt to accept the permissions, as Postblazer requires them to work.
  4. If you selected [Add Facebook Page], you will be shown a list of pages that you can connect. Remember, you can add more than 1 page at once!
  1. Post Now: Publishes the post to your social networks immediately. Note: If you have specified more than 1 profile with the "Post Now" option, to prevent spam we will publish the posts 5 minutes apart.
  2. Schedule: Specify a date and time for the post to be published. If you need to change the time zone, check your Account Settings. If you're scheduling using the multiple posts option, you will also be asked to specify how long between each post being published, specified in hours and minutes.
  3. Add to Queue: Postblazer allows you to blast photos, videos, and updates into a queue, that publishes content according to a set time schedule. You can set these times in the Queue Publish Times section. This feature will save you tons of time!
  1. Visit the Schedule Posts section and select "Multiple".
  2. Select one or more images from your device. If you are on a computer, you may be able to drag and drop images from your desktop directly into Postblazer.
  3. Optionally specify captions for any of the selected photos by typing text into the sections that appear.
  4. Once you're happy with how your posts look, you can now do one of the following actions: Post Now, Schedule, or Add to Queue. For more details on these actions, check the related FAQ.
  1. Note: For CSV uploads, please see the question: "Q. How do I bulk upload with a file? What is a CSV?"
  2. Visit the Schedule Posts section and select "Multiple".
  3. Type or paste one or more links, ensuring that they are each on a new line [Enter].
  4. Optionally specify captions for any of the selected photos by typing text into the sections that appear.
  5. Once you're happy with how your post looks, you can now do one of the following actions: Post Now, Schedule, or Add to Queue. For more details on these actions, check the related FAQ.
  1. Postblazer allows you to upload up to 1000 links at a time using a comma-separated-value (CSV) file. This lets you prepare your content offline or at your convenience. When you're ready to schedule the posts, it's as simple importing the file into Postblazer.
    You can create CSV files with Microsoft Excel or with other free alternatives e.g. Google Docs or LibreOffice Calc
  2. A CSV file is essentially a table of data stored in a text file. In this case, it stores information such as links, and captions for content to be scheduled to your page.
  3. You are able to specify the following things in your CSV file:
    1. Column A (Optional) - Caption for the post. If omitted, post will not contain a caption.
    2. Column B - A website link. CSV supports link posts only. This is the only required field.
    3. Column C (Optional) - Custom title for the link preview, if you want to show something other than what Facebook will show by default.
    4. Column D (Optional) - Custom decscription for the link preview, if you want to show something other than what Facebook will show by default.
    5. Column E (Optional) - A link to an image to be used as a custom thumbnail for the link preview.
  4. See an example CSV file.
  5. Once you're happy with how your CSV file looks, it's time to import it into Postblazer.
  6. Visit the Schedule Posts section and select "Multiple".
  7. Click "Select CSV File" and browse to the location on your computer where the file is.
  8. Once you're happy with how your post looks, you can now do one of the following actions: Schedule or Add to Queue. For more details on these actions, check the related FAQ.

Managing Posts

  1. Visit the "Scheduled Posts" section on the dashboard.
  1. Visit the "Published Posts" section.
  1. Ensure that you have setup "Queue Publish Times". These are times of the day and week that the posts in your queue get published on social networks.
  2. See the "How do I tell the system when to publish my posts?" question for how to set up queue publish times.
  1. Visit the Social Profiles section.
  2. Select a social profile and go to Queue Publish Times.
  3. Select the days of the week that this social profile should publish posts.
  4. You are now free to add one or more queued publish times by clicking "Add Posting Time", and entering the time of day.
  5. For example, if you want to post every hour on your page, you could add 24 queued publish times, and select every day of the week.
  6. If you only want to post on Mondays at 5:30pm, you can do that as well; it lets you have any combination.
  1. Your posts will sometimes fail to publish. The cause of the error could be temporary in some cases and permanent in other cases (e.g. token expired).
  2. Our algorithms try to determine if the type of the error is permanent and we will pause the publishing on your social profile if you have 'pause on fail' checked.
  3. If the cause of the error is an expired 'access token', which is a digital key used to post to your social profiles/pages, do the following:
  4. To resolve the issue, you simply need to reconnect Postblazer to your social networks.
  5. Inside your account, visit the Account Settings screen.
  6. Make sure you are logged into the Facebook profile in question, then click the [Refresh All Tokens] button. Uncheck the checkboxes next to 'Publishing paused'.

Plans and Billing

  1. Visit the "Account Settings" section.
  2. Select one of the available plans under "Account Plan", then click "Pay with Card" to complete the upgrade.
  1. Visit the "Account Settings" section.
  2. Click on "Cancel Subscription" button. Or Select the free plan, and click "Activate Free Plan".
  3. Type the email address of the user you need to invite.
  4. Specify their role/access and then click "Invite".
  5. Repeat to add more users.
  1. Currently we do not support payment via PayPal. We will be looking into this in the future.
  1. If you upgrade your plan, you'll be charged immediately for the pro-rated amount

General Questions

  1. Visit https://postblazer.com/forgot-password and enter the email address of your Facebook account. This will allow you to set a password on your Postblazer account. You will then be able to login using your email and password instead of using Facebook Login.
  1. Visit https://postblazer.com/contact-us and shoot us an email, we'll respond as quick as we can!

About Us

Postblazer is all about making life as easy as possible while managing social media, and building things that work the way real people need it.

Schedule Facebook posts, schedule Twitter posts, bulk upload and much more!

Feel free to drop us a line at any time for assistance, or just to have a friendly chat!

Contact Us

hello@postblazer.com

Suite 3, Level 27 Governor Macquarie Tower
1 Farrer Place
Sydney, Australia

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